FAQs

Nlco provides the reserve service on the website so that the customer can reserve the car he/she wants on the website from the nearest branch without any charges.

The accident must be reported to Najm or Traffic Department , as for the car, it must be returned to the nearest branch in the accident area with the report from Najm or Traffic Department.

The vehicle needs to be transported to the nearest branch by a tow truck, and the report is to be delivered with the car to the branch employee, and the bill will be issued after the accident procedures have been concluded.

The customer does not bear any insurance policy, as long as there is a report from Najm or Traffic Department that includes the other party's information.

Based on the insurance policy from AICC that ends on 4/4/2023, If there is an error percentage on the customer, the customer will pay insurance policy SAR 5000 for the ages less than 25 years, and SAR 5000 in case of escape without information, accident, drowning, and collision with a fixed object, and the policy of the car theft is SAR 5000. .

From the age of 25 years and above, accidents with another party and the error rate is less than 50% the customer is charged SAR 2500 and if it is higher than 50% he/she is charged SAR 3500, and for drowning and collision with a fixed object, the policy of the car theft, and escape without the information he/she is charged SAR 3500. As for the car, it must be returned with a report from Najm or Traffic Department to the nearest branch in the incident city.

In the absence of a report from Najm or Traffic Department, the customer shall be liable for all damages caused by the accident and this condition shall include all accidents.

If there is a report from Najm or Traffic Department and there is no other party registered in the report, the customer is liable for the SAR 2500 insurance policy.

Failure to adhere to the general traffic rules (passing through traffic lights, driving on the wrong side of the road, driving under the influence), an accident caused by a non-lessee driver, the lessee driver intentionally damages the vehicle or the customer's delay for more than 24 hours.

If the customer is at fault, he/she bears the full damage to the car. If the second party is at fault, the customer’s responsibility is to review the competent authorities and obtain the insurance claim from the same area and submit the insurance claim with the car upon returning it.

The international authorization isn't from the company rather it's from Tamm website and Tamm is from the traffic.

As for the insurance, it doesn't include accidents outside of the geographical scope of the kingdom as per the insurance policy and the contract.

In this case, the customer will pay the full amount of the damage, and any report after returning the car and closing the contract will be invalid.

The service is available with some charges within the Kingdom and can be added during booking.

International authorization is a service provided by nlco which can be added during the rental from branches and its only available for the GCC countries and Jordan only.

The use of the car outside the Kingdom is allowed only for the GCC countries and Jordan after obtaining an authorization letter from the car rental branch for the use outside the Kingdom and certified by the Chamber of Commerce.

The request to redeem the Saudi insurance can be received after 21 working days after closing the contract.

There is a contract that has not been paid yet.

Dear customer your name will be removed from simah within 7 working days after the claim has been paid.

The name is removed from simah when the full amount of the claim is paid.

You can reach us at rental@nlco.com.

You can reach us at rental@nlco.com

The addons are calculated every 24 hours as per the terms and conditions.

They should have a national ID card, a driving licence valid for a minimum of 3 months, a credit card, and be at the age of 25/59.

They should have a passport, an international driving license valid for a minimum of 3 months, a credit card, and be at the age of 25/59.

You can return the car in Nlco branches even if not specified in the contract, but please mind the shipping fees between areas when returning.

The traffic violations can be added to the offending contract even if it's is closed.

In case of the unavailability of the booked car, we provide a car from the same tier and if not available we promote you to a higher tier as per the T&C

You can reach us at rental@nlco.com.

When returning the car the authorization gets revoked automatically from abshr, And you can confirm that with your account on abshr.

We request an additional insurance amount on the car, And it differs from one car to another.

The work ID isn't required to rent, But will need to be viewed only when the customer wants to add the work discount.

We sincerely apologize. In that case the T&C that was accepted will be applied by deducting one day rental from the booking.

We sincerely apologize. In that case the T&C that was accepted will be applied by deducting one day rental from the booking.

We sincerely apologize. In that case the T&C that was accepted will be applied by deducting one day rental from the booking.

For booking and viewing the prices are displayed on the website.

You can check all the branches and locations through the website by clicking on the (Branches) icon.

You can view more info regarding the yearly contracts from the website by clicking on the (Long-term lease) icon.

To check the available cars in our fleet and their prices, go to the website by clicking on the (Our fleet) icon.

You can reach us at rental@nlco.com.

You can get a copy of the contract from the website or the closest branch.

The replacement can be done for the same tier through the nearest branch, Or close the contract and open a new one for another tier as desired.

You can view the branches and working hours through the website from the (Our branches) icon.

You can submit your request by contacting us at rental@nlco.com, and we will update you within 24 working hours.

We calculate the contract based on the actual duration and in case there is an amount it will be refunded.

You can book on the website and get a discount, if applicable, as long as the reservation is at the least made 6 hours before receiving the car.
As for booking, you can follow the steps below:
- Choosing the pickup branch and the drop off if any, by pressing the "Return to a different location" and by pressing "Same location" on the website.
- After that choose the date and time of the pickup and dropoff as long as the reservation is for 24 hours at the least.
- Then choose the desired car from the available.
- Read the (Or similar) and press ok.
- After that choose the addons as desired.
- Then the reservation details will fully appear and input the promotion code if there is any, and press confirm.
- Read Terms & conditions.
- choosing a payment method and completing the reservation by paying.
- When the reservation is complete you will get an SMS with the reservation number.

You can modify the booking through your account on the website at least 8 hours prior to the pickup time.

The booking is valid and can be used within 24 hours from the original receiving time after that the booking expires automatically, there will be a one-day deduction, and the rest will be refunded.

In case of the new customers on Nlco rent a car, they can book on the website.

The reservation can be canceled at least 24 hours before receiving the car to get a full refund, however, if it is canceled in less than 24 hours, there will be a one-day deduction, and the rest will be refunded within 7 to 14 working days at most.

The system can make only one reservation for each customer and in case the reservation is turned into a contract, the customer can make a new reservation and the receiving time is after the return of the first car.

The reservations on the website include the VAT.

The customer that made the booking is the only person that can receive the car.

The work discount can be activated through the branch employee before executing the booking.

Personal information needs to be completed, namely the ID number and driving license expiry date to execute the reservation.

The color of the car cannot be chosen while booking, however, you can choose it based on what's available upon arrival.

You can extend the contract through the website from the open contracts page or by visiting the closest branch.

You can reach us at customerservice@nlco.sa

You can do that in the case of contracts inside the kingdom on the website from the contracts icon on the (in-debt) page.

It is possible that the malfunction can be fixed by the technician on spot. If the car needs to be fixed in a workshop, a replacement car will be provided.

The customer gets called within 30 to 60 minutes.

Our team works Saturday to Thursday 8:30 AM-5:30 PM to be of service wherever you are.

It can be done by contacting us at 920033300, filling out a website form, and/or all social media channels.

The time needed is 7 to 10 working days and might increase in case the car enters the agency for checking.

All the cars in Nlco rent a car fleet have automatic transmission.

You can reach us at customerservice@nlco.sa.

It means ID or residence permit.

We do have long-term leasing with a minimum of one year and a maximum of 3 years, and you can apply for it on the website. And its benefits are:

- A special monthly rental price.
- There's regular maintenance for free.
- In case of an accident, the customer gets a replacement car.

We do have a dealership, you can reach us through social media channels, or you can submit your form on the website, and we will call you within 24 working hours.

The vehicle can be used by the customer in the contract, and an additional driver could be added if he/she meets the regulations.

Yes, but there is a grace period of a maximum of (4) hours of delay that does not include the addons, at a rate of (2) hours for yellow membership holders and up to (3) hours for silver membership holders, and (4) hours for golden membership holders, and more than that (maximum 4 hours) is calculated according to the following equation ((the value of the daily rental x the number of hours of delay) / 24)) x 2 = the cost of the value of the delay hours.